Collecting the Troubleshooting Information
Alerts
If you encounter issues in your PCF environment, gather and analyse the information associated to the failed action or process. Having this information enables you to detect the component that experiences the failure and resolve the issue faster.
The following table covers the components which might experience an issue, and the logs that contain the information corresponding to the issue.
Issue |
Logs |
---|---|
Deployment errors |
Review the following logs to determine the issue. These logs assist you in identifying the component that may be the source of the error. Use the following commands on the master node:
|
Communication issues between the NFs |
|
Registration and deregistration issues |
Use the following command to review the PCF REST endpoint logs:
|
Ops Center issues |
Review the pod's log that hosts the Ops Center to determine the issue. To resolve the issue, if you require the configuration information, then run one of the following commands:
Or,
|
Traffic routing issues |
To view the traffic routing-specific logs, use the following configuration:
Also, review the logs of the following pods:
|
Subscriber issues |
Review the logs associated to the PCF Engine and REST endpoint to determine the issue. For additional information about the subscriber availability status and the subscriber count in the database, run the following command:
|
Alerts are notification messages that are generated when incidents requiring your attention or response occur. Review the historical and active alerts to determine the issue.
Alerts for PCF are generated through the CEE utility. To view these alerts, run the following command in the CEE Ops Center:
For active alerts:
show alerts active
For historical alerts:
show alerts history
Note | You must have appropriate permission to view the alert details. |
For information on application-based alerts, see PCF Application-Based Alerts.